Refunds & Returns

In accordance with the Consumer Protection (Fair Trading) Act, 10 10 Mother & Child Essentials reserves the right to prove (or, if the breach appears more than 6 months after delivery, require you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery. All exchanges must be done within 7 working days from the date of purchase.
  • Bring the product back in its original packaging with your valid purchase receipt from 10 10 Mother & Child Essentials

Product Warranty

With respect to non-10 10 Mother & Child Essentials branded Goods, such Goods are supplied and sold on an "as is where is" basis, unless the manufacturer, or supplier, of such Goods has issued a warranty in respect of such Goods, in which case such Goods are supplied and sold with the warranties issued and granted by the manufacturer, or supplier, of such Goods only. You hereby agree to look solely to such manufacturer, or supplier, for any claims related to such warranties.


We value your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at 1800-CARE4U1 (1800 227 3481) or email us through our website.

Home Delivery Operating Hours

Monday – Friday : 9:00AM to 9:00PM
Saturday : 9:00AM to 12:00PM
Closed on Sunday and Public Holidays

Home Delivery Time Slots

Monday – Friday : 2:00PM to 6:00pm, 6:30PM to 9:30PM
Saturday : 2:00PM to 6:00PM
No delivery on Sunday and Public Holidays
Alternatively you can call 1800 227 1010 to place your order directly with our Customer Service Officer.

Important Note:

  • Online orders will not be confirmed and processed unless our customer service officers have obtained the consent from the customer through telephone or E-mail.
  • Delivery will take 3 to 4 working days (excluding Sundays and Public Holidays) from date of order confirmation. Delivery date will be confirmed by our Customer Service Officer.